Hi BenefitEdge,

I just wanted to take the time to let you know how great my experience working with Rachel Borello has been. Over the last few months I have had several difficulties come up with my Blue Shield plan but Rachel has worked endlessly to make sure that everything was handled correctly and that I was ok. I never imagined that I would have such medical problems throughout my pregnancy in which I would rely so heavily on my insurance plan. I honestly believe that had it not been for Rachel I would have grouped your company and Blue Shield as one and been extremely dissatisfied. I am well aware that mistakes happen to everyone but am a firm believe that it is how you handle them that matter. Working with Rachel gave me the utmost confidence in Benefit Edge and made me feel that I was not alone during an extremely difficult time. She has also followed up with me since then just to make sure I was doing ok and hadn’t had any further problems. I just wanted to let you know what a true asset she is to your company!

Thank you again!

K Cummings